Recently the staff at Emmersons Solicitors have been considering what our offering to clients is like, in short why choose Emmersons Solicitors?
What has become evident is the amount of pride that our staff take in their work. They all want to do the right thing for our clients and do it well.
Take Rachel Smith for example. Rachel has been with us for nearly two years. She has specialised in Family Law for over ten years. She left the North East to go and work in London not long after she qualified as a solicitor. Rachel is very good at what she does, I would say that she is kind to our clients, she also works very hard on their behalf and more importantly she knows her stuff.
When I asked Rachel why she thought her clients chose Emmersons Solicitors she said she felt that for most of them it was a relief. Many of her clients at the end of their first meeting with Rachel tell her that the experience was not nearly as bad as they thought, after all who does want to visit a divorce solicitor? Most felt that Rachel was there for them and would support them.
As a Family Lawyer being there for your client should not mean “fighting” for them. At Emmersons we don’t encourage our solicitors to be bolshy in order to reach a decent settlement. This can often be best achieved by investigating all available financial assets thoroughly. Being able to spot the gaps in information provided by our client’s spouse or partner is a very important skill. As is being able to summarise exactly what is available to a separating couple and negotiating a deal that is fair to our clients.
That said we are not there just to be nice to the other party. There is little point in being nice to the extent that our client walks away with an unfavourable deal. Let’s take the example of Marj. She is in her late fifties, works part-time, the mortgage is paid off and her husband Steve has left her to live with another partner. The other person could actually be male or female, this will not affect the financial outcome. If Steve works full time and has a good pension he may offer Marj half of the house and eg. 25% of his pension. It is our job to point out to Marj that in ten years time she may find herself in debt. Is she going to cash in her own small pension now to buy out Steve. Or is she going to have to buy a smaller house with all the necessary expense that would entail? If Marj uses all of her savings to support herself now she will find it difficult to fix the roof or the boiler in a few years time. She will leave herself with very little for her care in later life.
As you can see it’s not just about what’s going on now, it’s necessary to take into account all of the possible variables that our clients will face in the future.
I note that a number of solicitors are keen to promote the fact that they are in the Legal 500. External persons are asked to make comments about the solicitor and the solicitor often pays money for the organisation to promote those quotes. Meanwhile back in Rachel-land, she just quietly gets on with doing a good job!
There has been great debate about the fact that if everyone attended mediation there would be less cases in court. Yet when I asked Rachel a few months ago how many of her clients were currently involved in contested court proceedings the answer was two! That indicates to me that she is a good negotiator. Her aim is to reduce the uncertainty and stress for our clients by keeping them out of court.
However, for some clients it is necessary to issue court proceedings in order to settle their case. Rachel is able to recognise when that is necessary and thereafter support her client throughout their case.
This is some feedback we received this month from one of Rachel’s clients……
“I must give a big thank you to Rachel Smith who always acted with professionalism throughout. Her advice was always sound, I am totally happy with the outcome of the divorce and can now move on with financial security.”
If you think that Rachel Smith can help you then don’t hesitate to give us a call.